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Pending Survey Payments

Anna
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Understanding Your Pending Survey Payments

After completing a survey, your study will be listed in the "Transaction History" tab with a 'pending' status. Once we have reviewed your response, your reward will be quickly added to your balance.

We want to ensure you have a clear understanding of the timelines for your 'pending' survey payments. Here are some key points to keep in mind:

General Timelines

  • 24-Hour Processing: In 90% of cases, we strive to clear your pending payments within 24 hours.
  • Weekend Surveys: Surveys taken during the weekend will typically have their payouts released on Monday.
  • High-Payout Missions: For high-payout missions, this timeline may extend to up to 5 business days.
  • Video/Photo Submissions: If your survey required video recordings or photo uploads, the review process may also take up to 5 business days.
  • Diary Surveys: The process for Diary surveys is different from regular surveys. Typically, we will send a Payout Survey once we have reviewed your answers. Timelines for these diary surveys are set for each diary individually and usually noted in the Diary instruction or close-up text.

Extended Timelines

  • Beyond 5 Business Days: If your pending payment exceeds 5 business days, please reach out to our support team for more information or assistance with releasing the payment.

Reasons for Rejected Payments

  • Rejection Notice: If the status of your pending payment changes to 'rejected,' it means that your survey response did not meet the survey requirements. Common reasons for rejection include:
    • Poor text responses
    • Blurred or inconsistent pictures
    • Muted video recordings
    • Responses flagged during quality-check questions

Contacting Support

  • Support Contact: For more information on the reasons behind rejections or for assistance with pending payments, please contact the support team via the Support section in the SOTG app or by emailing support@surveysonthego.net. We recommend providing the survey title and completion date upfront to expedite your request.

 

We appreciate your patience as we ensure the quality of each survey response. Thank you for being a valued member of our community!

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