Introduction
If you're experiencing issues with blank tabs or pages not loading in the Surveys app, you're not alone. We've identified a few steps that can help resolve this problem. Follow the guide below to troubleshoot and fix these issues.
Step-by-Step Guide
1. Reinstall the Surveys App:
- Uninstall the Surveys app from your device.
- Visit the App Store or Google Play Market and download the latest version of the Surveys app.
- Reinstalling the app can often fix loading issues without affecting your balance.
2. Check for Updates:
- Ensure your device's operating system is up to date.
- Verify that you have the latest version of the Surveys app installed.
3. Disable 'Motion and Fitness' Access:
- Go to your device's Settings.
- Navigate to Privacy and Security.
- Select Motion and Fitness.
- If the Surveys app is listed, toggle off the access.
Contact Us
If none of the above steps work, please contact our support team. Please provide a detailed description of the issue, including any error messages and steps you've already tried. You can email us directly at support@surveysonthego.net or submit a ticket through the app.